Payment Policy

Desktop License accepts payments through PayPal and Stripe. Together, these processors support:

• PayPal balance and PayPal account payments.
• Major credit and debit cards, including Visa, Mastercard, American Express, and Discover, processed through Stripe or PayPal.
• Business and corporate cards issued by supported networks.
• Digital wallets supported by Stripe, for example Apple Pay and Google Pay, where enabled by your device and browser.

The exact options available at checkout may depend on your country, device, and the methods your card issuer or bank supports. All available options are displayed before you complete your order.

We use PayPal and Stripe to process payments on our behalf. Both meet strict industry security standards.

Every payment made on desktoplicense.com is protected by the following measures:

• Payment pages are served over an encrypted HTTPS connection using TLS.
• Card details are sent directly to Stripe using tokenization; we do not store full card numbers, CVV codes, or full magnetic stripe data.
• PayPal transactions are completed on PayPal's secure interface; we do not receive your PayPal login credentials.
• PayPal and Stripe use industry-standard fraud detection, including 3D Secure where required by your issuer.
• Access to order and payment information is restricted to authorized team members with a business need.

All prices on desktoplicense.com are listed and charged in United States Dollars (USD). If you pay with a card or account in another currency, your issuer or bank converts the amount using its exchange rate at the time of the transaction. Foreign transaction and currency conversion fees are set by your issuer or bank and are not controlled or received by Desktop License.

Payment is authorized when you place your order. For most orders, the full amount is captured immediately after successful authorization. For orders flagged for additional verification, the amount may be authorized (held) and captured after our team completes the verification described in our Delivery Policy. If verification does not succeed and we cannot complete the order, the authorization is released and no charge will settle.

Sales tax is calculated and added at checkout where required by law, based on the billing or shipping address you provide. Because Desktop License is based in Tennessee, applicable Tennessee sales tax may apply to orders shipped to or billed within Tennessee. Obligations outside Tennessee depend on destination and current tax law. The exact amount, if any, is shown before purchase.

Every order goes through basic anti-fraud verification before dispatch. Most orders clear automatically within a few business hours during our support window. Large orders, mismatched billing and shipping addresses, or orders flagged by PayPal or Stripe risk scoring may require additional verification. If we contact you by the email or phone number provided at checkout, please respond promptly.

A checkout decline is issued by your card issuer, bank, or PayPal - not by Desktop License. Common reasons include insufficient funds, spending limits, billing-address mismatches, security holds, or an expired card.

• Double-check all card and billing information.
• Contact your card issuer or bank for the specific decline reason.
• Try another available checkout method, such as PayPal or a different card.
• Contact support@desktoplicense.com or +1 (629) 698-5587 if the issue continues.

When payment settles, the charge appears under a Desktop License billing descriptor. The wording may include our business name and a short reference, such as "DESKTOPLICENSE," or an identifier used by PayPal or Stripe. If you do not recognize a charge, contact us first with the last four card digits and transaction date. Most unknown-charge concerns are resolved within one business day.

Some QuickBooks Desktop editions, including Pro Plus, Premier Plus, Mac Plus, and Enterprise, are sold by Intuit as annual subscriptions. The initial payment is a one-time charge for the subscription term shown at checkout. Any Desktop License auto-renewal will be clearly disclosed on the product page and at checkout, with review or cancellation available from your account. Subscriptions renewed directly with Intuit are billed by Intuit and governed by Intuit's terms.

Approved refunds are issued to the original checkout method. PayPal refunds return to the PayPal account or original funding source, and card refunds return to the original card. We cannot refund a different method or person. After submission, funds typically appear within 5 to 10 business days depending on the issuer. Eligibility conditions are in our Refund Policy.

If you have a concern with a charge, contact us first at support@desktoplicense.com or +1 (629) 698-5587 before opening a chargeback or dispute. Most concerns are resolved faster by contacting us directly.

How chargebacks are handled

If a chargeback is filed without contacting us first, we may pause or deactivate the affected license during investigation. We respond with relevant documentation. Fraudulent chargebacks, including disputes where a license was received and used, will be contested and may be referred for collection or reported to fraud databases used by PayPal, Stripe, and card networks.

Fair dispute handling

We treat every dispute in good faith. If we made a mistake, we will fix it through a refund, replacement, or another remedy consistent with our Refund and Warranty Policies. We ask for a chance to help before a formal dispute is opened.

We use PayPal and Stripe fraud tools, including AVS address verification, CVV verification, 3D Secure where applicable, and risk scoring, plus manual review of higher-risk orders. Likely fraudulent orders may be cancelled and refunded without dispatch. We do not share our fraud rules publicly and reserve the right to decline any order. If cancelled for suspected fraud, any amount charged will be fully refunded.

PayPal and Stripe checkout is fastest for most orders. Larger businesses requiring a purchase order, ACH transfer, wire transfer, or check should contact support@desktoplicense.com or +1 (629) 698-5587 before ordering. We will confirm availability and delivery impact. Non-card methods often take longer to clear and can delay dispatch.

After successful payment, PayPal or Stripe sends an automated confirmation to the email associated with the payment method. Desktop License also sends an order confirmation to the checkout email. For a formal accounting or tax invoice, contact support@desktoplicense.com with your order number.

Your use of PayPal or Stripe is governed by their respective terms and privacy policies, separate from Desktop License's Terms and Conditions and Privacy Policy. By completing payment through either service, you agree to their terms in addition to ours. We recommend reviewing the current PayPal user agreement and Stripe services agreement on their websites.

We may update this Payment Policy to reflect new methods, processor requirements, or legal changes. The version in effect when you order applies to that order. We update the "last updated" date when changes are made.

For payment questions, billing concerns, or help completing an order, email support@desktoplicense.com or call +1 (629) 698-5587 during business hours (Monday to Friday, 9:00 AM to 6:00 PM CST). Mailing address: 231 NW Broad St, Murfreesboro, TN 37130, USA.