Jump to a section
Desktop License's limited warranty covers the delivered license details, ordered edition, and our installation instructions. Software functionality and the publisher's support or warranty remain governed by the publisher's own terms.
Publisher Warranty
The software you receive through Desktop License is published by the software publisher (for example, Intuit publishes QuickBooks). The publisher provides its own end-user license terms and any warranties associated with the software itself. Those publisher terms govern how the software functions, what support the publisher offers, and any warranty the publisher provides on the software. Please read the publisher's terms carefully - they are typically presented during installation or activation.
Desktop License Limited Warranty
Desktop License warrants that, at the time of delivery:
If any of these three conditions is not met, we will either provide a replacement or, at our option, a refund.
Warranty Claim Procedure
To make a claim under this Warranty Policy, email support@desktoplicense.com within the applicable warranty window with:
We will respond within one business day. If we determine that the issue is covered under this warranty, we will work with you to remediate the issue at no cost.
What Is Not Covered
This warranty does not cover:
- Issues caused by hardware or operating system problems unrelated to the license we delivered.
- Issues resulting from installing the software on a system that does not meet the publisher's system requirements.
- Issues caused by third-party software conflicts.
- Issues arising from misuse, unauthorized modification, or actions that violate the publisher's terms.
- Issues with features or functions of the software itself, which are governed by the publisher's warranty.
- Discontinued products, where the fact of discontinuation was disclosed on the product page at the time of your order.
Warranty Exclusive Remedies
The remedies available under this Warranty Policy - replacement or refund - are your exclusive remedies against Desktop License for a defective license, to the maximum extent permitted by applicable law. Desktop License does not offer additional monetary damages, consequential damages, or lost-profits claims under this warranty.
Disclaimer
Except for the express limited warranty set out above and any consumer rights that cannot be excluded under applicable law, Desktop License disclaims all other warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This does not limit the publisher's own warranty on the software itself.
This disclaimer does not limit the software publisher's own warranty on the software itself.
Contact
For warranty questions or claims, email support@desktoplicense.com or call +1 (629) 698-5587 during business hours.
Need to submit a warranty claim?
Send your order number, issue description, and any helpful error messages or screenshots.