Refund Policy

This policy covers products purchased directly from desktoplicense.com. If you purchased QuickBooks software directly from Intuit or from another reseller, please contact that seller for their refund terms.

You may request a refund within thirty (30) days of your order date, subject to the eligibility conditions below. Refund requests received after 30 days will not be honored except where required by applicable consumer protection law.

To be eligible for a refund, all of the following must be true at the time of your refund request:

• The request is made within the 30-day window.
• The license has not been activated, downloaded, or used more than a minimal amount necessary for evaluation.
• If the license was activated, you agree to have it deactivated as part of the refund process.
• The product was purchased directly from desktoplicense.com.

The following are not eligible for a refund:

• Licenses that have been fully activated and used for regular business operation.
• Subscription products where the subscription term has begun and you have used the software beyond an initial evaluation.
• Products discontinued by the publisher, for example QuickBooks Point of Sale, after delivery has been completed and the discontinued status was disclosed at time of purchase.
• Custom services, for example one-on-one installation calls, that have already been delivered.
• Orders where a refund would violate the publisher's own terms.

Email support@desktoplicense.com with the following:

• Your order number.
• The email address used at checkout.
• The product you purchased.
• A brief description of why you are requesting a refund.
• If activated, confirmation that you are willing to have the license deactivated as part of the refund process.

We will confirm receipt of your request within one business day.

Approved refunds are processed to the original payment method used at checkout.

In some cases we may offer a partial refund - for example, when only part of an order is eligible under this policy, when a subscription has been partially used, or when a portion of the order is for services already delivered. Any partial refund is offered at our reasonable discretion and will be explained to you before it is processed.

We ask that you contact us before initiating a chargeback with your card issuer. Most disputes are resolved much faster by contacting us directly. If a chargeback is filed without contacting us first, we may deactivate the associated license while the dispute is investigated.

We may update this Refund Policy from time to time. The version in effect at the time of your order is the version that applies to that order.

For refund questions or requests, email support@desktoplicense.com or call +1 (629) 698-5587 during business hours.