Delivery Policy

All products sold on desktoplicense.com are delivered digitally by email. After your order is placed and verified, we email your license details and download and installation instructions to the email address you provided at checkout. We do not currently ship physical media.

We aim to dispatch verified orders within a few business hours during our support window (Monday to Friday, 9:00 AM to 6:00 PM Central Time). Orders placed outside of business hours, on weekends, or on U.S. federal holidays are processed on the next business day. During periods of higher volume, delivery may take up to one full business day.

Every order goes through a basic verification step before dispatch. This is a fraud-protection measure that protects both you and us. In most cases verification is automatic and adds only a small amount of time to processing.

In some cases we may contact you by email or phone to confirm order details, particularly for larger orders or orders where the billing information does not match the shipping information. If we need to reach you, please respond promptly so we can complete your order.

Depending on the product you ordered, your delivery email will typically include:

• The license details required to activate your software.
• A link or instructions for downloading the installer from the publisher's official source or from a link we provide.
• Written step-by-step instructions for installing and activating the software.
• If your order includes multiple users or add-ons, an explanation of how each is provisioned.

If you do not see your delivery email within the timeline above, please check your spam or junk folder first - automated emails from stores are sometimes filtered. If it is still not there, contact us at support@desktoplicense.com or call +1 (629) 698-5587 during business hours and we will investigate. Have your order number ready if possible; it will speed things up.

Please double-check the email address you enter at checkout. If your delivery email cannot be delivered because of a typo or an invalid address, we will attempt to reach you at the phone number on your order. If we cannot reach you, delivery may be delayed until we can confirm a valid delivery address.

Because products are delivered digitally, there is no physical international shipping. Order availability, accepted payment methods, and any country restrictions are determined during checkout. If your country and payment method are accepted at checkout, your order will follow the same verification and email-delivery process described in this policy.

If you need help with any part of the delivery process - from confirming an order to installing your software - contact us at support@desktoplicense.com or +1 (629) 698-5587 during business hours.